Teller & Customer Service Advisor

Location: New Delhi, Eros Corporate Tower
Department: Customer Service

We are seeking a Teller & Customer Service Advisor to join our team in New Delhi.

As a Teller & Customer Service Advisor, you will be responsible for providing exceptional customer service, processing transactions, and resolving customer issues.

Key responsibilities include:

• Processing a high volume of RTGS/NEFT transactions, DDs, and POs
• Handling daily cash transactions, including cash deposits, withdrawals, transfers, and payments
• Processing cheques, drafts, and other banking instruments, ensuring accuracy in cash handling and end-of-day cash balancing
• Assisting customers with account enquiries, balance information, and transaction details
• Providing guidance on banking products and services, and resolving customer issues or escalating them to the appropriate department when necessary
• Supporting account opening, documentation verification, and customer service requests
• Following all bank policies, procedures, and regulatory guidelines
• Performing customer identification and verification in line with KYC/AML requirements
• Reporting suspicious transactions or discrepancies

You will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset – to Empower, Challenge, and Drive.

To be successful in this role, you should:

• Be positive, self-motivated, and able to use your initiative to achieve both personal and professional goals
• Have the ability to clearly communicate complex information, both verbally and in writing
• Possess strong problem-solving skills with a rational approach
• Be able to prioritise, organise, and multitask effectively
• Be adaptable and comfortable working under pressure while managing a heavy workload
• Have strong communication and relationship-building skills

Essential skills and qualifications:

• Graduate in any field
• Experience working in a banking operations environment

Desirable skills and qualifications:

• Knowledge of MS Excel, Outlook, and Word
• Sound knowledge of banking processes and banking applications
• Good written and verbal communication skills