Associate Marketing Ops Specialist (Experience Center)

Location: Pune, India

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

**Role Overview**

The Associate Marketing, Experience Center Operations & Social Impact role primarily focused on supporting operations for the new Pune Experience Center. This includes all aspects of Experience Center coordination, with secondary responsibility for recurring transactional support across Marketing Communications and CSR / Social Impact. This transactional work includes purchase order generation, vendor onboarding and follow-up, documentation checks, audit readiness, invoice and payment tracking, NGO and Experience Centre documentation support, and budget hygiene.

**Key Responsibilities**

**Experience Center Operations Support**

• Support the day-to-day operations of the Pune Experience Center.
• Partner with Sales, Presales and Marketing to plan and deliver customer engagements aligned to business objectives, including agenda design, experience planning, executive briefings, logistics coordination and onsite execution.
• Ensure ongoing readiness of customer-facing spaces, demonstrations, presentation assets, and experience environments.

**CSR / Social Impact & Experience Centre Support**

• Support CSR / NGO partner documentation, PO initiation, payment coordination and closure tracking.
• Coordinate operational inputs for Global Social Impact priorities through local execution needs.
• Provide PO, vendor and documentation support for India Experience Centre person, where similar operating support is required.
• Maintain NGO / partner / Experience Centre records, approvals and closure documents as required by internal process.

**Transactional Operations & Vendor Management in Support of Marketing**

• Create, track and follow through on POs for approved marketing, CSR and Experience Centre activities.
• Maintain budget trackers, invoice status logs and payment follow-up registers, and prepare simple dashboards or status updates on PO progress, pending invoices, vendor action items and budget utilization.
• Coordinate with vendors, procurement and finance to ensure timely documentation and issue resolution.

**Core Competencies**

• **Customer service and coordination:** Responsive and professional in supporting customer engagements and working with internal teams and partners.
• **Organization and attention to detail:** Keeps logistics, records, documentation and follow-up actions accurate and on track.
• **Adaptability and flexibility:** Adjusts to changing priorities and last-minute needs, balancing Experience Center activities with transactional support.
• **Solution-oriented mindset:** Takes initiative to address day-to-day issues, suggests practical solutions and seeks guidance when needed.
• **Operational follow-through:** Follows established processes for POs, invoices, budget tracking and reporting.

**Qualifications**

• Bachelor's degree in commerce, business administration, operations, finance, marketing operations, hospitality or a related discipline.

• 2-4 years of experience in two or more of the following: operations support, marketing operations, procurement coordination, finance operations, CSR administration, vendor management or shared services.

• Hands-on comfort with PO creation / tracking, invoice follow-up, vendor documentation, budget trackers and basic reporting.

• Strong proficiency with Excel / Microsoft 365 tools; experience with procurement or ERP workflows will be an advantage.

• Strong written and verbal communication skills; ability to coordinate across India and global stakeholders.

• High integrity and confidentiality in handling vendor, NGO, payment and business documentation.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we're shaping a smarter, more sustainable, connected future.