Expert, IT Development

Location: Hyderabad, India

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

JD Location: [click here](https://docs.google.com/document/d/1m0BzqMGhsUGz9BfSmMbXts7bu9F9lBXUfWxaVilPirM/edit?usp=sharing)

**Job Title:** AI Agent Support Engineer (L1 Team Leadership, L2 Support, Enhancements & GCP)

**Experience Level:** 7+ Years

**Location:** Hyderabad

**About the Role**

We are looking for an experienced AI Agent Support Engineer to oversee and guide the dedicated L1 support team responsible for initial incident triage, while directly owning L2 code-level bug fixes and resolution for our active AI agents. In this role, you will lead the support pipeline, identify, debug, and resolve application code issues, and deliver key software enhancements across multiple AI agents running on Google Cloud Platform (GCP) and Vertex AI. Furthermore, you will lead the initiative for 'AI-first support'—leveraging automation and AI-driven solutions to optimize overall support efficiency. You will also manage basic GCP deployments and environment configurations to ensure continuous operational excellence.

**What You Will Do**

• **L1 Oversight & L2 Support:** Own and guide the L1 support team responsible for initial ticket intake and triage, while directly handling L2 code debugging, bug fixes, and patch deployments across 5 to 6 AI agents.
• **Application Enhancements:** Scope, design, and execute feature enhancements and system updates for existing AI agent workflows and integrations.
• **'AI First Support' Initiative:** Drive and implement an 'AI first' support strategy by leveraging AI tooling and automation to streamline issue detection, self-healing workflows, and support processes.
• **GCP Deployment & Maintenance:** Handle basic GCP deployment routines, deploy code patches, and manage service configurations on Vertex AI and Cloud Run/App Engine.
• **Agent Health & Monitoring:** Monitor AI agent performance, prompt outputs, and API response errors to proactively identify and resolve application failure modes.
• **Code Maintenance:** Maintain codebases for custom AI tools, API integrations, and prompt workflows, ensuring fixes are properly regression-tested.
• **Basic Release Execution:** Execute standard CI/CD deployment jobs and ensure new updates integrate smoothly into GCP runtime environments.
• **Documentation:** Maintain clear documentation on common code fixes, agent architectures, and error resolution runbooks.

**What We Are Looking For**

• **Experience:** 7+ years of hands-on experience in software development, application support, or software engineering focused on guiding L1 triage teams, L2 code maintenance, and feature enhancements.
• **Strong Programming Skills:** Strong hands-on coding and debugging experience in **Python** and **JavaScript** to read, write, and patch application code independently.
• **Basic Cloud & GCP Knowledge:** Practical understanding of basic Google Cloud Platform services (Cloud Functions, Cloud Run, Vertex AI) for deploying and monitoring code.
• **Full Lifecycle Support & Enhancements:** Proven track record of owning the complete support pipeline, implementing minor to major feature enhancements, and spearheading modern AI-driven support operations.
• **Deployment Basics:** Basic understanding of CI/CD pipeline triggers (e.g., GitHub Actions, GitLab CI) to push code updates to production.
• **Process Creation:** Experience writing technical runbooks and setting up incident management frameworks.
• **Communication:** Excellent problem-solving skills with the ability to explain technical issues in simple terms to different teams.

**Bonus Skills (Nice to Have)**

• Prior experience working directly with Machine Learning models or AI applications in a production environment.
• Basic knowledge of Docker containers and shell scripting.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad.

To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture.

At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan.

Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work.

We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.