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Role at a glance
You will
Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned…
Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes…
Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
Experience
1+ years
Education
Diploma
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Job description
Location: Hinjewadi, Pune, Maharashtra, India Department: Customer Service
Job Description
Prime Function
Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned areas.
Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes and specifications.
Champion guest satisfaction by promptly addressing complaints, requests, and inquiries with professionalism and care.
Escalate any matters affecting Hotel's interests to Management for timely resolution.
Operational Management
Partner with the HOD - Food & Beverage Service to drive sales growth through innovative events and food festivals tailored to your assigned outlet.
Uphold rigorous quality control, hygiene, and health and safety standards across all operational areas.
Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
Foster a culture of excellence in service delivery, safety, security, and organizational policy adherence.
Lead by example, promoting company uniform and hygiene standards throughout your team.
Deliver consistent, high-quality work across all operational aspects, setting the benchmark for excellence.
Delight guests through trend-setting and innovative product and service offerings.
Take ownership of additional responsibilities as assigned by Management.
People Management
Build strong cross-departmental relationships across Hotel to maximize cooperation, productivity, team morale, and guest service outcomes.
Inspire and develop staff capabilities to drive departmental success, foster teamwork, and create a positive work environment.
Drive guest satisfaction and organizational profitability through strategic resource optimization and team engagement.
Provide comprehensive training on established procedures and safety protocols, ensuring team competency and workplace safety.
Financial Management
Identify and implement cost-effective resource solutions while educating your team on financial responsibility and operational efficiency.
Qualifications
Degree or diploma in hotel management
Minimum 1 year of relevant experience in a similar capacity
Good communication and customer contact skills
Well-presented and professionally groomed at all times
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
