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Location: Mumbai, India
Job Description
Job Description: Gold Loan Relationship Officer
Position: Gold Loan Relationship Officer
Department: Gold Loan / Retail Assets
Job Purpose
The Gold Loan Relationship Officer will be responsible for sourcing new customers, generating Gold Loan business, maintaining customer relationships, and ensuring smooth processing of loan applications while adhering to internal policies and compliance requirements.
Key Responsibilities
Source and acquire new customers for Gold Loan products through market activities, referrals, existing customer relationships, and local networking.
Achieve assigned monthly business and disbursement targets.
Explain Gold Loan products, interest rates, repayment options, and applicable charges to customers.
Coordinate with customers for documentation, KYC, loan processing, and disbursement.
Build and maintain strong relationships with existing and prospective customers.
Generate leads through local market visits, references, branch customer base, and other sourcing channels.
Follow up with customers for renewals, repayments, and closure of Gold Loan accounts.
Ensure adherence to KYC, documentation, operational, and compliance requirements.
Maintain accurate records of leads, applications, disbursements, and customer follow-ups.
Provide timely resolution of customer queries and ensure a positive customer experience.
Candidate Profile
Qualification: Graduate preferred; suitable candidates with relevant experience may also be considered.
Experience: Preferably 1–4 years in Gold Loan, secured lending, retail assets, banking, NBFC, or financial-services sales.
Strong sales and customer relationship management skills.
Good communication and interpersonal skills.
Comfortable with field sales and local market sourcing.
Target-oriented with the ability to generate business independently.
Knowledge of Gold Loan products and basic lending/KYC processes will be an advantage
Job Info
Job Identification
273816
Job Category
Commercial Bank
Posting Date
11/04/2026
Apply Before
12/04/2026
Degree Level
Bachelor's Degree
Job Schedule
Full time
Locations
Shop No.1, Gr. Flr, Centre Point, Mumbai, Maharashtra, 400059, IN
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.5L – ₹9.5L a year (typical for Sales Jobs in India, 904 posts).
The post asks for 1–4 Yrs experience.
In Mumbai.
It is a full time job.
Interview preparation · 60 questions
This guide is for sales job seekers in India: freshers applying for sales executive, BDE and inside sales roles, and experienced professionals moving into senior, team lead or key account positions. It has 60 interview questions split into easy, medium and hard, each with a sample answer that shows how a strong candidate thinks, often with numbers in rupees and lakh. Topics include prospecting, cold calling, objection handling, negotiation, closing, CRM, targets, dealer and channel sales, and role plays such as 'sell me this pen'. Read each answer, then practise saying it aloud in your own words with your own numbers.
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