Program Lead, Performance & Enablement

Location: Bangalore, India; Bangalore Hub
Department: Customer Experience
Compensation: INR 2460975 - 2590500 per year

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.

As a Program Lead, GFCO Performance & Enablement on the CX Compliance Operations team, you’ll build the learning and performance programs that keep our financial crime investigations accurate, consistent, and audit ready. The team delivers Transaction Monitoring, Enhanced Due Diligence, Screening, and Complaints Investigations, so readiness for complex regulated cases matters from day one. You’ll own programs from needs analysis through evaluation, and your work will show up in investigation quality, case handling efficiency, and regulatory readiness.

What you’ll do:

• Own end-to-end delivery of onboarding, cross-skilling, and performance-improvement programs, from scoping and planning through deployment and post-launch follow-through in your workstream.
• Diagnose capability gaps using operational data, quality results, and stakeholder input, distinguishing skill gaps from process, tooling, or policy issues and recommending the intervention most likely to close them.
• Design practical learning experiences, including facilitated sessions, self-paced content, job aids, scenario-based practice, and assessments grounded in approved compliance procedures.
• Build and maintain program documentation, rollout materials, evaluation records, and reusable templates that strengthen delivery quality, repeatability, and auditability.
• Partner with subject-matter experts, operations leads, Workforce, Quality Assurance, and Data Analytics to validate content, align timelines, and report evidence-based updates on program health and results.
• Drive continuous improvement by capturing lessons learned, refining interventions against outcome data, and recommending when to retire programs that do not improve performance.

Required Skills and Experience:

• 4+ years designing, delivering, or improving learning, readiness, or performance-enablement solutions in a complex regulated or operational environment such as financial crime compliance or financial services.
• Proven record independently leading projects end to end, including scoping, milestone planning, risk management, stakeholder coordination, and delivery follow-through.
• Demonstrated ability to interpret learning, quality, and operational data and translate findings into targeted interventions that improve measurable performance outcomes.
• Experience building practical learning content such as facilitated sessions, self-paced modules, assessments, and job aids with learning platforms and authoring tools, including validating AI-generated content against authoritative sources.
• Consistent success partnering cross-functionally without formal authority, including challenging unclear requirements and communicating trade-offs plainly.
• Preferred: experience supporting financial crime compliance operations in transaction monitoring, enhanced due diligence, screening, or complaints investigations, plus certification in instructional design, project management, or compliance.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

₹2,460,975—₹2,590,500 INR

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
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• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
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