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Role at a glance
You will
Design, implement, and manage the configuration of our internal CPQ systems.
Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule…
Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related…
Experience
3+ years
Must-have skills
Customer ServiceSalesforceAdministration
Work mode
On-site
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Job description
Location: Hyderabad Department: Operations
We are seeking a Technical Analyst to join our Quoting Rules team within the broader Product & Pricing Operations space. The successful candidate will be responsible for designing, implementing, and managing the configuration of our internal CPQ (Configure, Price, Quote) systems.
Responsibilities:
Design, implement, and manage the configuration of our internal CPQ systems.
Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support.
Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.
Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders.
Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.
Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
Possess a keen eye for identifying and automating manual tasks using scripting solutions.
Excellent communication, written, and customer service skills.
Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team.
Exceptional analytical, troubleshooting, and decision-making skills.
Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.
B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.
3+ years of technical and administrative experience in Salesforce Projects.
2+ years of experience in the configuration of a CPQ systems.
Benefits:
Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Key skills
Required
Customer ServiceSalesforceAdministration
Preferred
Python
Soft skills
CommunicationDecision Making
About company
Salesforce brings companies and customers together in the number one Customer Relationship Management platform.
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