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Location: Thane, India
Job Description
As a Relationship Manager – VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank’s liability base, and promoting digital banking solutions. You will serve as a key point of contact for customers, ensuring a seamless and personalized banking experience through remote channels.
Customer Relationship Management:
Develop and nurture long-term relationships with existing HNW customers, focusing on liability products and services.
Maintain a comprehensive relationship record for each assigned customer account to ensure personalized service and effective follow-ups.
Business Development:
Deepen customer engagement by sourcing and onboarding family accounts, thereby expanding the customer base within existing relationships.
Identify cross-selling opportunities and promote a wide range of banking products tailored to customer needs.
Digital Banking Promotion:
Encourage and facilitate the use of remote banking channels such as net banking and mobile banking to enhance customer convenience and engagement.
Educate customers about new digital products and enhancements to strengthen their relationship with the bank.
Customer Service Excellence:
Deliver high standards of customer service to meet and exceed benchmark Net Promoter Score (NPS) targets.
Act as a trusted advisor, addressing customer queries and concerns with professionalism and efficiency.
Collaboration and Conversion:
Work closely with field sales teams to ensure faster turnaround times and improved conversion ratios for leads and referrals.
Coordinate effectively to deliver a seamless customer experience across channels.
Job Info
Job Identification
274623
Job Category
Consumer Bank
Posting Date
11/10/2026
Apply Before
02/07/2027
Degree Level
Bachelor's Degree
Job Schedule
Full time
Job Shift
Day
Locations
NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN
(On-site)
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Sales Jobs posts in Thane ask for 1–3 years of experience (69% of 13 that say).
From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.5L – ₹9L a year (typical for Sales Jobs in India, 954 posts).
In Thane (on-site).
It is a full time job.
Interview preparation · 60 questions
This guide is for sales job seekers in India: freshers applying for sales executive, BDE and inside sales roles, and experienced professionals moving into senior, team lead or key account positions. It has 60 interview questions split into easy, medium and hard, each with a sample answer that shows how a strong candidate thinks, often with numbers in rupees and lakh. Topics include prospecting, cold calling, objection handling, negotiation, closing, CRM, targets, dealer and channel sales, and role plays such as 'sell me this pen'. Read each answer, then practise saying it aloud in your own words with your own numbers.
Questions you may be asked
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