Director Enterprise Payments

About CIBC India
CIBC India is a technology and operations hub in Hyderabad, a global hotspot for innovation and talent. This new presence lets us tap into India’s vibrant tech community, connecting our global bank to local expertise and new perspectives to better serve our clients and accelerate our strategy.
In Hyderabad, we’re building a team to drive transformational change and shape our bank’s future – our technologists are advancing platforms with Python, FastAPI, and Azure Cloud, while our operations professionals support capital markets trading, simplify client onboarding, and enable accurate payment processing. By harnessing automation, CI/CD pipelines, and agentic AI, we’re creating solutions that drive efficiency and innovation across our business.
Job Description
How Youll Succeed (responsibilities):
Technology Delivery and Execution: Lead the offshore technology function in India for payments application development, testing, and delivery to support enterprise payments priorities. Oversee the end-to-end software development lifecycle, including planning, design, development, testing, release, and production support readiness to ensure successful delivery outcomes. Drive execution across multiple concurrent initiatives to ensure delivery meets agreed scope, timelines, quality standards, and business objectives. Manage delivery governance, status reporting, risk identification, issue resolution, and escalation management to improve delivery predictability and transparency.
Payments Technology and Engineering Excellence: Deliver technology solutions across payment domains such as wire payments, ACH/EFT, real-time payments, SWIFT, ISO 20022, cross-border payments, clearing and settlement, and payment processing platforms as applicable. Support modernization and optimization of payments platforms, engineering practices, testing frameworks, and release processes to improve efficiency and resilience. Promote agile delivery, DevOps practices, test automation, and engineering best practices across the payments technology landscape to enhance quality and speed to market. Establish and monitor engineering delivery metrics, quality benchmarks, defect management practices, and continuous improvement initiatives to strengthen performance and control.
Quality, Risk, and Compliance: Ensure robust testing strategies are in place, including functional, integration, regression, automation, performance, and user acceptance support to maintain reliable technology delivery. Ensure solutions comply with enterprise technology standards, security requirements, audit expectations, and regulatory obligations to support safe and compliant operations. Strengthen release governance, production support readiness, and operational controls to support stable and secure implementation of payment solutions. Foster a disciplined approach to risk management, issue resolution, and control effectiveness across development and QA functions.
Stakeholder and Cross-Functional Partnership: Partner with business, product, architecture, infrastructure, security, and global technology stakeholders to deliver payment capabilities aligned to enterprise priorities. Foster strong collaboration between India-based teams and onshore stakeholders to ensure transparency, accountability, and successful execution. Coordinate with vendors where applicable to support offshore delivery, resource alignment, and service effectiveness. Contribute to strategic planning, roadmap execution, budget input, and workforce planning for payments technology delivery.
People Management:
Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals. Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities. Create a positive work environment and being an effective role model by championing CIBCs mission, vision and values. Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.
CROSS-FUNCTIONAL RELATIONSHIPS: This job partners closely with business, product, and operations stakeholders to align technology delivery with business priorities and payment capability requirements. This job collaborates with enterprise architecture, infrastructure, security, and production support teams to ensure solutions are scalable, secure, supportable, and aligned to enterprise standards. This job works with global technology leaders and onshore delivery partners to coordinate execution across distributed teams and ensure delivery transparency and accountability. This job interacts with QA, release management, and DevOps teams to support testing effectiveness, release readiness, and production stability. This job may engage with external vendors and service partners to coordinate delivery support, capacity planning, and service outcomes where applicable.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES: As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. This role is expected to ensure adherence to enterprise technology standards, security requirements, audit expectations, and regulatory obligations relevant to payments technology delivery.
AUTHORITIES/DECISION RIGHTS: As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination. This role has the authority to prioritize delivery activities within its scope, manage escalation of delivery issues, and make day-to-day decisions required to achieve committed technology delivery outcomes within approved governance frameworks.
JOB DIMENSIONS:
Leadership accountability for the offshore payments technology delivery function in India. Scope includes application development, software testing, release readiness, and delivery governance for enterprise payments solutions. Oversees multiple concurrent initiatives supporting mission-critical payment platforms and related modernization efforts. Accountable for building and leading large offshore or distributed engineering and QA teams. Operates within a global, matrixed environment with close coordination across India and North America. Contributes to workforce planning, capacity management, budget input, delivery metrics, and roadmap execution.
Experience:
Who You Are (skills/qualifications):
Bachelors degree in Computer Science or related discipline; advanced degree an asset.
Must Have Skills:
15+ years of experience in technology delivery, including significant leadership experience in application development and software testing. 5+ years of experience leading large offshore or distributed technology teams. Strong domain expertise in payments technology, with experience in areas such as wire payments, ACH/EFT, real-time payments, SWIFT, ISO 20022, cross-border payments, clearing and settlement, and payment orchestration or processing platforms. Strong understanding of software development lifecycle, testing disciplines, release governance, and production support models. Experience working in regulated environments such as banking or financial services. Knowledge of enterprise application architecture, integration patterns, APIs, middleware, and distributed platforms. Knowledge of test strategy, automation frameworks, CI/CD pipelines, release management practices, cloud environments, DevOps, observability, and secure software delivery practices. Familiarity with tools used for agile planning, defect tracking, test management, and delivery reporting. Strong people leadership and team-building capability. Excellent stakeholder management and communication skills. Ability to operate effectively across global, matrixed organizations. Strong execution discipline with focus on quality, control, and delivery predictability. Strategic thinking combined with hands-on delivery leadership. Strong risk management, problem-solving, and decision-making capability. Ability to influence senior stakeholders and drive alignment across business and technology teams. Strong capability to lead both application development and QA/testing functions in support of critical platforms and releases.
Good to Have:
Experience in banking or financial institutions supporting enterprise payments platforms. Exposure to payment modernization or transformation programs. Experience leading both application development and QA/testing functions. Familiarity with regulatory, compliance, and operational risk requirements relevant to payments technology. Experience working with globally distributed teams across India and North America.