MarTech Operations Specialist

Location: Hyderabad, India
Department: Marketing

The Marketing Technology and Engineering (MTE) team at Salesforce builds, scales, and integrates go-to-market motions in partnership with Core and Slack's Marketing and Sales teams. We are looking for a MarTech Operations Specialist to manage the team's day-to-day operations and help our marketing technology portfolio run effectively.

Budget Management Help the MTE team plan and manage technology spending by maintaining accurate financial records and giving team leadership clear visibility into budgets, commitments, and upcoming expenses. This includes:

• Maintaining the MTE budget tracker, including planned spend, purchase commitments, invoices, and actuals.
• Partnering with Finance and team leadership to reconcile expenses, update forecasts, and flag variances.
• Maintaining a calendar of renewals and payment deadlines, and preparing budget summaries to support annual and quarterly planning.

Procurement Help the business acquire and renew the marketing technology it needs by coordinating the purchasing and contract process. This includes:

• Gathering requirements and vendor quotes through purchase requests, vendor onboarding, and purchase orders.
• Driving contracts through required Procurement, Legal, Security, Privacy, and Finance reviews.
• Tracking approvals and signatures, following up on blockers, and maintaining executed agreements and renewal terms.
• Maintaining the technology portfolio register, including business and platform owners, costs, contract dates, and renewal decisions.
• Working with platform owners to identify unused licenses, overlapping tools, and opportunities to reduce spend.

Marketing Operations Support Support the business and MTE team by keeping established marketing platforms and operational processes running reliably. Coordinate incoming requests, complete routine maintenance and support activities, and improve documentation and workflows to make everyday work easier. This includes:

• Managing the Marketing Operations intake channel: acknowledging requests, clarifying requirements, triaging issues, and routing work to the appropriate owner.
• Executing list uploads into designated systems using approved source files and instructions.
• Creating and maintaining operating procedures, checklists, and self-service guidance.
• Identifying recurring issues and partnering with the team to simplify workflows and automate repetitive work using approved tools, including AI where appropriate.

Requirements

• 3+ years of experience in marketing operations, marketing technology operations, business operations, or a related role.
• Experience tracking budgets or vendor spend and coordinating procurement, purchase orders, contract workflows, or renewals.
• Experience managing an intake queue or support channel, prioritizing requests, and communicating clearly with business and technical partners.
• Working knowledge of marketing systems, campaign operations, audience lists, and lead management, with the ability to follow and troubleshoot documented workflows.
• Strong spreadsheet skills and attention to detail when reconciling financial records, validating data files, and tracking deadlines.
• Ability to manage multiple concurrent tasks, follow through on dependencies, and handle confidential business and customer information responsibly.
• Experience documenting processes and using Project Management tools.
• Bachelor's degree in Marketing, Business, Information Systems, or a related field, or equivalent practical experience.

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