Senior Bilingual System Operations Specialist (Japanese)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role


As a Unified Systems Operator at Kyndryl, you will play a critical role in monitoring, controlling, and maintaining enterprise systems across a large-scale infrastructure environment. You will help ensure seamless operations by identifying and resolving technical and business challenges, while supporting the reliability and performance of key systems.

You will serve as a trusted advisor to customers, providing guidance on best practices, system utilization, and operational excellence. Working in a fast-paced environment, you will proactively address issues, collaborate with cross-functional teams, and contribute to the continuous improvement of IT operations.

What You Will Do

• Monitor and maintain infrastructure systems to ensure stable and efficient operations.
• Validate, analyze, and respond to system events, alerts, and operational issues.
• Execute preventive maintenance and operational tasks to minimize service disruptions.
• Identify, escalate, and help resolve potential outages and abnormal system conditions.
• Provide recommendations on best practices and effective resource utilization.
• Collaborate with technical specialists and cross-functional teams on operational projects.
• Engage directly with customers to understand requirements and support business objectives.
• Apply a proactive approach to troubleshooting and continuous service improvement.
• Maintain operational standards, procedures, and compliance requirements.
• Support a high-performance environment through attention to detail, urgency, and problem-solving skills.
  
  Your Future at Kyndryl
  
  Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer - we have opportunities you won't find anywhere else.

• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
  5+ years experiances
• Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation
• At least 6 years of experience in a similar role, preferably in an IT or technical setting.
• Excellent problem-solving and analytical skills
• Hands-on experience

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.

We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our people are actively discovering, co-creating, and strengthening.