Section Head - Supplier Capability Enhancement

Location: Gurgaon, India

Function

Procurement

Pay Band

M3 to M5

Role

Section Head - Supplier Capability Enhancement

A purpose driven role for you

Your responsibilities will include but not limited to:

1. Process Audits & Gap Analysis: Conducting deep-dive on-site audits at struggling vendor plants, mapping out manufacturing bottlenecks, and assessing line capacity, tooling wear, and operator compliance.
2. Supplier Handholding & Issue Resolution: Working floor-side with vendors to execute daily corrective actions, re-establishing process controls (such as PQCS, PFMEA, and Control Plans), and resolving complex technical or imported part defects.
3. PPM Reduction & Quality Turnaround: Analyzing defect trends using statistical tools (SPC, MSA), enforcing strict 8D root-cause problem-solving frameworks, and running verification audits on sample lots before shipment.

A Day in the life

You will be working on day-to-day basis on following:

1. Conducting deep-dive on-site audits at struggling vendor plants to map out manufacturing process bottlenecks, assess line capacity, tooling wear, and operator compliance.
2. Working floor-side with vendors to execute daily corrective actions and re-establish process controls like PQCS, PFMEA, and Control Plans.
3. Resolving complex technical issues including electrical/electronic and imported part defects.
4. Analyzing defect trends utilizing statistical tools such as SPC and MSA while enforcing strict 8D root-cause problem-solving frameworks.
5. Executing formal Run@Rate stress tests on vendor lines to align output capabilities with scaling volume demands.
6. Collaborating with cross-functional teams—including NPD, Sourcing, Supplier Quality Assurance (SQA), R&D, and Manufacturing—to ensure prompt closure of issues and discrepancies.
7. Inspecting and verifying complex parts and imported components during trial and production phases.

Academic Qualification & Experience

1.Education: B.Tech in ME
2.Experience: 15-20 years

Technical Skills/Knowledge

1. Process Audits & Gap Analysis (e.g., conducting plant audits, QAV checklists, mapping process bottlenecks)
2. Problem Solving & Root-Cause Frameworks (e.g., 8D problem-solving methodology)
3. Quality & Core Tools (PPAP, APQP, FMEA / PFMEA, MSA, and SPC)
4. Product & Process Expertise (including manufacturing controls like PQCS, Control Plans, and part inspection/verification)
5. Capacity Scaling & Line Optimization (e.g., Run@Rate stress testing, machine capability assessments, and fixture/die management)

Behavioural Skills

1. Strong Interpersonal Skills & Conflict Resolution
2. Effective Communication Skills
3. Assertiveness
4. Critical Thinking & Intellectual Capabilities to Analyze Problems
5. Quality Ambassador Mindset

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 25 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG).
Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.

Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).

Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.

Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.